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Most printers require that you install the latest printer driver so that the printer will work well. If you recently upgraded from an earlier version of Windows, your printer driver might work with the previous version but might not work well or at all with Windows 10. Also, if you've experienced power outages, computer viruses, or other problems, your printer driver might be damaged. Downloading and installing the latest printer driver can often resolve these problems. Here are several ways to do this.

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Use Windows Update

Windows Update might find an updated version of your printer driver. To use it:

Select the Start button, then select Settings > Update & Security , and select Check for updates.

If Windows Update finds an updated driver, it will download and install it, and your printer will automatically use it.

Install software that came with your printer

If your printer came with a disc, it might contain software that can help you install drivers for your printer or check for driver updates.

Download and install the driver from the printer manufacturer’s website

Check your printer manufacturer’s support site. To find that, search the internet for the name of your printer manufacturer plus the word “support,” such as “HP support.”

Driver updates are often available in the “Drivers” section of a printer manufacturer’s website. Some support sites let you search for your printer model number directly. Locate and download the latest driver for your printer model, then follow the installation instructions on the manufacturer’s website.

Most drivers are self-installing. After you download them, double-click (or double-tap) the file to begin installing it. Then follow these steps to remove and reinstall the printer.

  1. Select the Start button, then select Settings > Devices > Printers & scanners .

  2. Under Printers & scanners, find the printer, select it, and then select Remove device.

  3. After removing your printer, add it back by selecting Add a printer or scanner. Wait for your device to find nearby printers, choose the one you want, and then select Add device.

What to do if the driver doesn't install

If you double-click the installation file and nothing happens, follow these steps:

  1. Select the Start button, then select Settings > Devices > Printers & scanners .

  2. On the right, under Related Settings, select Print server properties.

  3. On the Drivers tab, see if your printer listed. If it is, you’re all set.

  4. If you don’t see your printer listed, select Add, and in the Welcome to the Add Printer Driver Wizard, select Next.

  5. In the Processor Selection dialog box, select your device’s architecture, and then select Next.

  6. In the Printer Driver Selection dialog box, on the left, select your printer manufacturer, on the right, select your printer driver, select Next, select Finish, and follow the instructions to add your driver.

  7. Follow the instructions in the section above to remove and reinstall the printer.

Boot Camp requires a Mac with an Intel processor.

When you install Microsoft Windows on your Mac, Boot Camp Assistant automatically opens the Boot Camp installer, which installs the latest Windows support software (drivers). If that doesn't happen, or you experience any of the following issues while using Windows on your Mac, follow the steps in this article.

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  • Your Apple mouse, trackpad, or keyboard isn't working in Windows.
    Force Touch isn't designed to work in Windows.
  • You don't hear audio from the built-in speakers of your Mac in Windows.
  • The built-in microphone or camera of your Mac isn't recognized in Windows.
  • One or more screen resolutions are unavailable for your display in Windows.
  • You can't adjust the brightness of your built-in display in Windows.
  • You have issues with Bluetooth or Wi-Fi in Windows.
  • You get an alert that Apple Software Update has stopped working.
  • You get a message that your PC has a driver or service that isn't ready for this version of Windows.
  • Your Mac starts up to a black or blue screen after you install Windows.

If your Mac has an AMD video card and is having graphics issues in Windows, you might need to update your AMD graphics drivers instead.

Install the latest macOS updates

Before proceeding, install the latest macOS updates, which can include updates to Boot Camp.

Format a USB flash drive

To install the latest Windows support software, you need a 16GB or larger USB flash drive formatted as MS-DOS (FAT).

  1. Start your Mac from macOS.
  2. Plug the USB flash drive into your Mac.
  3. Open Disk Utility, which is in the Utilities folder of your Applications folder.
  4. Choose View > Show All Devices from the menu bar.
  5. From the sidebar in Disk Utility, select your USB flash drive. (Select the drive name, not the volume name beneath it.)
  6. Click the Erase button or tab.
  7. Choose MS-DOS (FAT) as the format and Master Boot Record as the scheme.
  8. Click Erase to format the drive. When done, quit Disk Utility.

Download the Windows support software

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After preparing your USB flash drive, complete these steps:

  1. Make sure that your Mac is connected to the Internet.
  2. Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder.
  3. From the menu bar at the top of your screen, choose Action > Download Windows Support Software, then choose your USB flash drive as the save destination. When the download completes, quit Boot Camp Assistant.

Learn what to do if you can't download or save the Windows support software.

Install the Windows support software

After downloading the Windows support software to your flash drive, follow these steps to install the software. (If you're attempting to resolve issues with a Bluetooth mouse or keyboard, it might be easier to use a USB mouse or keyboard until these steps are complete.)

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  1. Make sure that the USB flash drive is plugged into your Mac.
  2. Start up your Mac in Windows.
  3. From File Explorer, open the USB flash drive, then open Setup or setup.exe, which is in the WindowsSupport folder or BootCamp folder. When you're asked to allow Boot Camp to make changes to your device, click Yes.
  4. Click Repair to begin installation. If you get an alert that the software hasn't passed Windows Logo testing, click Continue Anyway.
  5. After installation completes, click Finish, then click Yes when you're asked to restart your Mac.

Learn more

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If you can't download or save the Windows support software:

  • If the assistant says that the Windows support software could not be saved to the selected drive, or that the USB flash drive can't be used, make sure that your USB flash drive has a storage capacity of at least 16GB and is formatted correctly.
  • If the assistant doesn't see your USB flash drive, click Go Back and make sure that the drive is connected directly to the USB port on your Mac—not to a display, hub, or keyboard. Disconnect and reconnect the drive, then click Continue.
  • If the assistant says that it can't download the software because of a network problem, make sure that your Mac is connected to the Internet.
  • Make sure that your Mac meets the system requirements to install Windows using Boot Camp.

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If a Mac feature still doesn't work after updating the Windows support software, search for your symptom on the Apple support website or Microsoft support website. Some features of your Mac aren't designed to work in Windows.